Brantr Privacy Policy & Terms of Use

Privacy Policy

1. Introduction

Brantr ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Brantr mobile application.

2. Our Data Privacy Commitment

We Do NOT:

• Sell your personal data to third parties
• Share your data for advertising purposes
• Provide your data to data brokers
• Share your private messages or personal communications

3. Information We Collect

To provide Brantr's social fitness features, we collect information necessary for account creation, social interactions, and app functionality. This includes basic account details such as your name and email for authentication and communication, profile information you choose to share like photos and location data (with your permission), content you create including posts and comments, social activity such as group memberships and event participation, and optional integrations like Strava activity data when you connect your account. We also collect technical information including device details, usage analytics, and error logs to improve app performance and user experience. Additionally, we request device permissions for features like camera access for photos, location services for events, and push notifications to keep you updated on app activity. All data collection is limited to what's necessary for core app functionality and enhancing your social fitness experience.

4. How We Use Your Information

Core App Functionality

• Create and manage your user account
• Enable social features like groups, posts, comments, and reactions
• Display leaderboards and activity feeds
• Facilitate event creation, management, and RSVPs
• Generate AI-powered responses and content
• Synchronize your Strava activities (if connected)

Communication

• Send account-related notifications (new comments, mentions, event reminders)
• Provide customer support
• Send important service announcements

Analytics and Improvement

• Analyze app usage patterns to improve features
• Monitor app performance and fix technical issues
• Understand user engagement and feature adoption
• Generate anonymized insights about app usage

Security and Compliance

• Detect and prevent fraud or security threats
• Enforce our Terms of Service
• Comply with legal obligations

5. Data Sharing and Disclosure

We Share Your Data With:

Service Providers:

• Supabase: Database hosting and backend services (data encrypted in transit and at rest)
• PostHog: Analytics and feature tracking (anonymized usage data)
• Google Services: Authentication, maps, and cloud services
• Push Notification Services: Apple Push Notification Service (iOS) and Firebase Cloud Messaging (Android)

Other Users (Within App):

• Profile information visible to members of groups you join
• Posts, comments, and reactions visible to group members
• Event participation visible to event attendees
• Leaderboard rankings visible to group members

Third-Party Services (With Your Consent):

• Strava: Activity synchronization (only when you connect your account)

Legal Requirements:

We may disclose your information if required by law, court order, or to protect our rights or the safety of our users.

6. Data Storage and Security

Security Measures

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Secure password requirements and optional Google OAuth
• Access Controls: Strict access controls limit who can access your data
• Regular Security Audits: We regularly review and update our security practices

Data Retention

• Account Data: Retained while your account is active
• Activity Data: Retained for performance optimization and feature improvement
• Analytics Data: Anonymized and retained for business analysis
• Deleted Data: When you delete content, it's removed from our active systems but may remain in backups for up to 90 days

Data Location

• Primary data stored in secure cloud infrastructure (Supabase)
• Backup data may be stored in multiple geographic regions for redundancy
• All data processing complies with applicable privacy laws

7. Your Privacy Rights and Controls

Account Management

• View and Edit: Access and modify your profile information anytime
• Download Data: Request a copy of your personal data
• Delete Account: Permanently delete your account and associated data
• Data Portability: Export your data in a machine-readable format

Privacy Controls

• Strava Disconnection: Disconnect your Strava account anytime from Connected Apps
• Notification Preferences: Control which notifications you receive
• Group Privacy: Control your visibility within different groups
• Content Deletion: Delete your posts, comments, and uploaded media

Exercising Your Rights

To exercise any of these rights, contact us at hello@brantr.app. We'll respond within 30 days.

8. Children's Privacy

Brantr is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we've collected information from a child under 13, we'll delete it immediately.

9. Child Safety Standards

As a social app distributed on Google Play and Apple App Store, Brantr complies with Google Play and Apple App Store's Child Safety Standards policy to protect users from Child Sexual Abuse and Exploitation (CSAE).

Our Commitment to Child Safety

Prohibited Content:

Brantr explicitly prohibits Child Sexual Abuse and Exploitation (CSAE) content in all forms. This includes:

• Any content that exploits or abuses children
• Child Sexual Abuse Material (CSAM)
• Content that facilitates the exploitation or abuse of children
• Any AI-generated content that depicts or promotes child exploitation

Community Standards: Our commitment to child safety is outlined in our publicly accessible Community Guidelines and Terms of Service.

Reporting and Safety Mechanisms

In-App Reporting:

• Users can report concerning content or behavior through our "Give Feedback" feature accessible throughout the app
• Reports can be submitted for any content that violates our child safety policies
• All reports are reviewed by our moderation team within 24 hours
• Users can report potential CSAE content without leaving the app

Content Moderation:

• We maintain a dedicated moderation team trained in identifying CSAE content
• Upon obtaining actual knowledge of CSAM, we immediately remove the content, suspend the account, report to NCMEC, and cooperate with law enforcement

AI Content Safety:

• Our AI systems are designed with safety filters to prevent generation of inappropriate content involving minors
• Users can report AI-generated content through the same in-app reporting system
• We continuously update our AI safety measures based on user reports and platform monitoring

Contact for Safety Concerns

For immediate safety concerns or to report potential CSAE content:

• In-App: Use the "Give Feedback" button available throughout the app
• Email: hello@brantr.app (marked as urgent for safety concerns)
• Emergency: Contact local law enforcement for immediate threats

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes:

• We'll notify you via email or in-app notification
• The updated policy will be posted in the app
• Continued use after changes indicates acceptance

12. Contact Information

For privacy-related questions or concerns:

• Email: hello@brantr.app
• In-app: Use the "Contact Support" feature

Terms of Use

1. Agreement to Terms

By downloading, installing, or using Brantr, you agree to be bound by these Terms of Use and our Privacy Policy. If you don't agree with these terms, please don't use our app.

2. Eligibility and Account Requirements

• You must be at least 13 years old to use Brantr
• You must provide accurate and complete information when creating your account
• You're responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

3. Acceptable Use

You Agree To:

• Use Brantr for its intended social fitness purposes
• Be respectful and considerate in all interactions
• Provide accurate information in your profile and posts
• Respect other users' privacy and intellectual property
• Follow community guidelines and group rules

You Agree NOT To:

• Harass, bully, or threaten other users
• Post spam, inappropriate content, or false information
• Attempt to hack, disrupt, or damage the app or its systems
• Use the app for any illegal or unauthorized purposes
• Create multiple accounts or impersonate others
• Share or distribute harmful content (malware, viruses, etc.)

4. Strava Integration

When you connect your Strava account:

• You authorize Brantr to access your public Strava activity data
• You can disconnect this integration anytime from the Connected Apps screen
• Strava's own terms of service and privacy policy also apply to your Strava data
• We're not responsible for Strava's service availability or data accuracy

5. User-Generated Content

Your Content

• You retain ownership of content you create and share on Brantr
• By posting content, you grant Brantr a license to display, store, and process it within the app
• You're responsible for ensuring you have rights to share any content you post
• You can delete your content anytime, subject to our data retention policies

AI-Generated Content

• Brantr may use AI to generate responses, "roasts", and other content
• AI-generated content is for entertainment purposes only
• We don't guarantee the accuracy or appropriateness of AI-generated content
• You understand that AI responses may sometimes be unexpected or inappropriate

6. Group Management and Events

Group Administrators

• Group owners and admins have additional responsibilities for managing their groups
• Group leaders can moderate content, manage members, and set group rules
• Group decisions (membership, content moderation) are at the discretion of group leaders

Event Participation

• Event creators are responsible for providing accurate event information
• Brantr is not liable for event cancellations, changes, or real-world issues
• Participants join events at their own risk

7. Intellectual Property

Brantr's Rights

• All Brantr branding, design, and proprietary features are owned by Brantr
• You may not copy, modify, or create derivative works of our app
• "Brantr" and related marks are trademarks of Brantr

Third-Party Content

• Strava integration uses Strava's API and data under license
• Google Maps integration is subject to Google's terms of service
• Other third-party content is used under appropriate licenses

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy (above) to understand how we collect, use, and protect your information.

9. Account Suspension and Termination

We May Suspend or Terminate Accounts That:

• Violate these Terms of Use
• Engage in harmful, illegal, or disruptive behavior
• Compromise the safety or experience of other users
• Attempt to circumvent our security measures

Termination Process:

• We'll typically provide warnings before suspension
• Serious violations may result in immediate termination
• You can appeal account actions by contacting support
• Upon termination, your data will be deleted according to our retention policies

10. Disclaimers and Limitation of Liability

Service "As Is"

• Brantr is provided "as is" without warranties of any kind
• We don't guarantee uninterrupted or error-free service
• We're not responsible for third-party service outages (Strava, Google, etc.)

Limitation of Liability

• Our liability is limited to the maximum extent permitted by law
• We're not liable for indirect, consequential, or punitive damages
• Our total liability to you will not exceed the amount you've paid us (if any)

Fitness and Health Disclaimer

• Brantr is a social app, not a medical or fitness advice provider
• Consult healthcare professionals before starting new fitness routines
• We're not responsible for injuries or health issues related to activities shared on our platform

11. Indemnification

You agree to indemnify and hold harmless Brantr from claims arising from:

• Your use of the app
• Your violation of these terms
• Your violation of others' rights
• Content you post or share

12. Changes to Terms

We may modify these Terms of Use:

• Material changes will be communicated via email or in-app notification
• Continued use after changes indicates acceptance
• If you don't agree with changes, you should stop using Brantr

13. Governing Law and Disputes

Applicable Law

These terms are governed by Australian Consumer Law (ACL) and the Privacy Act 1988 and the State of Victoria. Disputes will be resolved in the courts of Federal Court of Australia or Local and Magistrates Court of Victoria, Australia.

Dispute Resolution

• We encourage resolving disputes through direct communication first
• Contact hello@brantr.app for support with any issues
• Legal disputes will be handled according to applicable law

14. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Use:

• Email: hello@brantr.app
• In-app: Use the "Give Feedback" button